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Booking amendments and cancellations
Now with more flexibility than ever before, you can amend bookings outside of 48 hours of the travel date online.
This link will only allow amendments (add additional passengers, upgrade your vehicle type, amend the name (we only take one lead booking name) change child ages, change all parts of flight arrival/departure times and dates, flight numbers/airline name and hotel/complex/ apartment name and address) and cancellations for bookings travelling up to 48 hours before (and not including) the date of transfer and you can also recall your transfer booking voucher.
To change the resort you will need to cancel and rebook. For additional extras, please visit our FAQs for further information
If you have booked through a travel agent, you will need to contact them directly to make the amendment on your behalf. We will not be able to action amendments directly online or over the telephone.
If you are a travel agent, please log in before trying to access a booking for your client.
In the unlikely event of a complaint
Resorthoppa take all customer service matters very seriously. If you are in resort please contact the supplier using the numbers located on the transfer voucher in order to allow them the opportunity to rectify your concerns. Should steps taken by the supplier not resolve your concerns to your satisfaction our post trip complaint procedure is detailed in our terms and conditions. We request where possible that a post trip complaint is submitted within 28 days of your return travel date.
Complaint arising from failure to follow our terms and conditions such as not travelling with your voucher, non reconfirmation of transfer and incorrect information supplied at the point of booking will not be considered.