Resorthoppa provides a worldwide service to over 400 gateways in beach, ski and city destinations, transferring you to and from airports, ports, train stations, heliports and even a ski dome! We offer a full range of transfer services from taxis to full size coaches, as well as limousines, helicopter transfers and water taxis.
- We only work with reputable transport suppliers. They are all carefully selected and have to comply with local, national or EU transport regulations. All vehicles undergo rigorous quality and health and safety checks. Our quality control team undertakes regular inspections to ensure that all vehicles are safe, regularly maintained and that the relevant paperwork and documentation is current. In addition, we insist that all vehicles are clean and in good condition – as you would expect them to be. Nearly all the vehicles we use have air-conditioning for your comfort and we insist that it is in proper working order.
- All our own airport staff wear uniform, so you can easily see them on arrival. In the main gateways, such as Palma de Mallorca, we have our own office at the airport. In other gateways, our handling agents sometimes provide offices and staff for ‘meet and greet’ services.
- We insist that all staff, including drivers and airport assistants, are presentable, polite and professional at all times.
- If you book a private transfer, you will either be met by the driver displaying your name on a sign, or by our staff. If you book a shuttle, our staff will meet you and direct you to your vehicle.
- On arrival we aim to transport shuttle customers within 45 minutes of meeting our staff or, in those destinations where we have fixed time shuttles, to leave punctually. Occasionally, due to circumstances beyond our control, such as flight delays, you may have to wait a little longer before the shuttle vehicle departs.
Due to complexity of the shuttle operation at Barcelona Airport, customers may on occasion wait 90 minutes on arrival for their shuttle transfer. On departure, customers may be taken to the airport several hours in advance of their return flight.
- On your return we aim to get you to the airport or point of departure in plenty of time, so your journey is as stress-free as possible. For example, this means that normally we get you to the airport about 90 minutes before the scheduled departure time of your flight.
Due to complexity of the shuttle operation at Barcelona Airport, customers may on occasion wait 90 minutes on arrival for their shuttle transfer. On departure, customers may be taken to the airport several hours in advance of their return flight.
- Before you travel we issue you with a booking confirmation and full instructions on where to go on arrival to find your transfer vehicle. We provide you with a phone number for reconfirming your departure transfer and also a number to phone in case of emergency, in the unlikely event that something does not go to plan.
- Whether you book a shuttle transfer or a private transfer, you need to reconfirm your departure, so that you know the time and place of pick-up. We provide you with a phone number to call within specified times and make sure that an English speaking person answers your call efficiently and professionally.
- In some Spanish destinations, you do not have to call us at all, as we can contact you to reconfirm your departure pick-up details. :
- We will automatically text your shuttle departure pick-up details to your mobile phone, if you provide us with the number when you book your transfer
- We display your shuttle departure times in the reception area of many hotels and apartments.
- If you book a private transfer, we can often let you know your departure time when you arrive
- We carry your standard luggage, but, if you have a wheelchair or sports equipment, such as skis, snowboards, bicycles, golf clubs or similar items, you need to let us know when you book and you may have to pay an additional charge. If you do not advise us at time of booking, we cannot guarantee that your luggage will fit into the vehicle provided. This may delay your journey and you will incur an extra charge payable directly to the transport supplier.
- If you would like to request something that is not available on our website, we can obtain a quote for you. Please contact us at quotes@resorthoppa.com
- We are constantly making improvements to our service and we welcome your feedback and suggestions. Please contact us at customerservice@resorthoppa.com or by post at Resort Hoppa (UK), Cornwall House, 31 Lionel Street, Birmingham B3 1AP.
- We adhere to ABTA guidelines and respond to your letters in writing within 28 days, aiming to respond within 21 days.
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