Booking Terms & Conditions
The following terms apply in relation to contracts arranged by Resorthoppa (UK) Limited, as agent for the supplier, for transfers between the departure points and destinations specified in the written confirmation issued by Resorthoppa.com, which is the trading name of Resorthoppa (UK) Limited.
References to “you” and “your” in these terms and conditions mean all passengers listed in the written confirmation (including anyone who is substituted or added at a later date). “We”, “us” and “our” means Resorthoppa (UK) Limited.
1. Resorthoppa (UK) Limited
1.1 Resorthoppa (UK) Limited is a limited company registered in England, whose registered office address is East House, 109 South Worple Way, London SW14 8TN and whose trading address is at Sussex House, London Road, East Grinstead, West Sussex RH19 1HH. Its company registration number is 4933736 and its VAT Registration number is 927589961.
1.2 Resorthoppa (UK) Limited is at all times acting as the duly authorised agent of the supplier nominated on the written confirmation issued by Resorthoppa (UK) Limited (“the written confirmation”). The terms and conditions applicable to the contract between you and the supplier are set out in the booking conditions of the supplier and a copy of those booking conditions will be supplied on request. Since Resorthoppa (UK) Limited acts as agent, it cannot accept any liability arising from the provision of the transfer services to you by the supplier.
2. Status of the Passenger(s) and their agents
The purchaser of the transport services specified in the written confirmation (the “Lead Party”) and all of the other passengers listed in the written confirmation are the “other party” to the contract with the nominated supplier. If the contract is made by an agent, or any other person acting on behalf of the passengers whose names appear on the written confirmation, then that agent or other person is acting as the agent of the passengers.
3. Booking and payment
3.1 Bookings may be made online at www.resorthoppa.com (the “Website”) or by telephone. Where two or more people are included in the same booking, the person making the booking the Lead Party shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these terms and conditions on behalf of himself or herself and each member of the party. The Lead Party must be UK resident and at least 18 years of age. All passengers listed on the written confirmation must also be UK residents.
3.2 For online bookings, the Lead Party must follow the process for making a booking on the Website and clicking on the appropriate confirmation button.
3.3 Full payment is required at the time of booking. On receipt of such payment, Resorthoppa (UK) Limited will process the booking and issue, by email, fax or post the written confirmation with details of the persons involved in the booking and the transfers booked. The written confirmation acts as the ‘ticket’ and must be presented to the Resorthoppa (UK) Limited representative for both the outward and return journeys. A legally binding contract will be created between the Lead Party (and all of the passengers listed on the written confirmation) and the supplier when the payment is processed and we send the written confirmation.
3.4 All payments made to Resorthoppa (UK) Limited are non-refundable unless, for reasons beyond its control, Resorthoppa (UK) Limited cancels the booking.
4. Child Seats
The EU directive 2003/20/EC states that children must use an appropriate child seat until they reach 12 years of age or until they reach a height of 135 cm. However there is an exemption for licensed taxis. If no child seat is available, children of three years of age and over may travel as long as they wear an adult seat belt. Children under three years of age may be transported without a safety restraint as long as they travel in the rear of the vehicle.
5. Child Pricing
5.1 Shuttles: On shuttles no charge is made for children under the age of two as long as they sit on an adult passenger’s lap. If a child of under two requires a seat they will be charged the full price. For children of two and above a seat must always be booked at the normal price for the shuttle in question. At times there maybe discounted prices for children aged two to 12 years old, however this will vary according to the travelling dates and destinations.
5.2 Taxis and private transfers (other than private coach transfers): All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking. If you require a child seat for a child , we strongly recommend that you bring your own due to the variation in quality and availability across destinations. In some areas we can request local child seats on your behalf. If a child seat is provided by the transport company a charge will apply.
6. Wheelchairs
We are able to transport manual, folding wheelchairs in our vehicles, but ask passengers to advise Resorthoppa (UK) Limited at the time of booking. This is vital to ensure that the correct vehicle is available to meet your specific requirements.
7. Amendments to bookings
7.1 Amendments: Booking amendments relating to flight numbers, timings, accommodation name or address in the same resort, and mobile number can be made on our website free of charge up to 5 days before the first departure date. Less than 5 days before the departure date, these amendments must be made by email. If the amendment is made by email to admin@resorthoppa.com , a £10 administration charge will be made.
7.2 Booking amendments for changes in arrival or return dates, resort, number of passengers or vehicle size must be made by email to admin@resorthoppa.com a minimum of 5 days before the first departure date. A £10 amendment fee will be charged for each booking thus amended.
7.3 For amendments to departure or return dates, resort, number of passengers or vehicle size, made less than 5 days before departure date, these can only be made by email subject to availability, and will incur an amendment charge of £12.
7.4 If the amendment leads to an increased cost, this must be paid by the customer at the time of the request .
7.5 All amendments incur a credit card charge of £3.
8. Cancellation
8.1 If a cancellation is made on our website up to 14 days of the first departure date a full 100% refund will be made less a £20 administration fee per booking. If the cancellation is done by email an administration fee of £30 per booking will apply.
8.2 If a cancellation is made less than 14 days of departure there is no refund
9. Late bookings
Bookings can be made up to 24 hours before departure (48 hours on selected routes) and the above terms apply regardless of booking date. Bookings made within 24 hours will have a £10 booking fee added.
Fax from the UK:
0871 855 0351 Fax from outside the UK: 0044 121 212 9618 Email Address:
10. Baggage allowance and declaration
All baggage must be clearly labelled with the owner’s name and the destination address. Each passenger named on the written confirmation is entitled to have carried with him on the relevant transfers up to two items of baggage, i.e. one suitcase which should not exceed 70cm x 40cm x 20cm and one piece of hand luggage. Carriage of any baggage exceeding these measurements will be subject to available baggage hold space and may be declined. If a passenger requires carriage of baggage in excess of this allowance (e.g. suitcases exceeding the maximum permitted size, skis, golf clubs, snowboards, wheelchairs/scooters etc) we must be informed at the time of booking. Resorthoppa (UK) Ltd reserves the right to make a charge for excess baggage, which must be paid prior to transportation, or to refuse carriage of the excess items.
11. Conditions of carriage
11.1 The nominated supplier, its drivers and appointed agents, including Resorthoppa (UK) Limited, reserve the right to refuse to carry any person who is, or appears to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in those circumstances.
11.2 Passengers are not allowed to consume alcohol on any of our vehicles. Smoking is not permitted unless express permission has been given by the driver. All vehicles provided by the suppliers are fully insured for passenger and third party claims, as required by the local law. Passenger’s baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by Resorthoppa (UK) Limited. Resorthoppa (UK) Ltd will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to passengers.
11.3 Whilst all reasonable efforts will be made by the supplier, there is no guarantee that the vehicle will arrive on time in order to begin the period of hire nor that it will reach its destination on time. Resorthoppa (UK) Limited will incur any liability in the event of such a delay. Resorthoppa (UK) Ltd and our nominated suppliers overseas will endeavour to monitor for any flight delays affecting arrival transfers. Whilst ever effort is taken to monitor such situations we do ask that Resorthoppa (UK) Ltd are advised of any new estimated arrival times when available (and if practical) so that services can be rescheduled accordingly . Shared shuttle clients encountering a flight delay will normally be reallocated to the next available service to their resort subject to availability.
11.4 If the arrival flight is diverted, we recommend that you contact Resorthoppa (UK) Ltd or our nominated supplier via the telephone numbers provided. Whilst every effort will be made to accommodate changes of this nature, an additional charge maybe applied.
11.5 Carriage by shared shuttle transfer will only be to and from destinations which are Tourist Board registered properties unless specifically agreed in advance. Clients having pre-booked private transfers are required to supply full address details at the time of booking. As agents for the nominated supplier, Resorthoppa (UK) Limited accepts no liability for the failure of the nominated supplier to perform the contract or for any other incident in connection with the contract.
11.6 We will, nevertheless, do all we reasonably can to ensure that the transfers are completed in accordance with the contract. Resorthoppa (UK) Ltd will accept no liability for any difficulty or service failure if clients are not in possession of the appropriate transfer documentation outlining our arrival and departure procedures at their time of travel. We will not agree to any refund or compensation claims resulting from any service failure if passengers do not adhere to the procedures stated.
11.7 Our nominated local supplier will endeavour to carry shared shuttle passenger(s) with the minimum discomfort and inconvenience to his/her specified destination providing that this is a Tourist Board registered hotel, apartment or other Tourist Registered facility with full address. However circumstances beyond our control may prevent the achievement of this. The following are examples of circumstances which are not within our reasonable control (“Force Majeure Event”):
- accidents causing delays to the vehicle
- exceptional or severe weather conditions
- compliance with requests of the police
- deaths and accidents on the road
- vandalism and terrorism
- unforeseen traffic delays
- industrial action by third parties
- problems caused by other customers
- other circumstances affecting passenger safety
- road closures due to local fiestas or other events
- properties that are not accessible to type of service booked
- acts of God, flood, earthquake, avalanche or any other natural disaster
- epidemic or pandemic
- war, threat of war or similar
- fire or explosion
- terrorist attack or riots.
11.8 Resorthoppa (UK) Limited shall not be in breach of these terms and conditions, nor liable for any failure or delay in the performance of any of our obligations under these terms and conditions arising from a Force Majeure Event.
11.9 In very rare cases the nominated local supplier may drop or collect passengers from a different point other than the accommodation address if the carriage to the exact specified accommodation may cause unreasonable delay or inconvenience for other passengers.
11.10 If the nominated supplier were to fail for any reason within their/our control to deliver passengers to their confirmed destination, we will endeavour to provide a suitable replacement. Any reimbursement made by Resorthoppa (UK) Ltd for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi.
12. Liability
12.1 We have a duty to select suppliers of transfer services using reasonable skill and care. We have no liability to you for the actual provision of the transfer services (unless it is proved that we have breached our duty to use reasonable care in selecting the third party supplier and you have incurred loss or damage as a result).
12.2 We, and each of our group companies, officers and employees exclude all liability and responsibility for any amount or kind of loss or damage that you may incur (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable) in connection with your booking; the transfer services; and/or your use of the Website.
12.3 We exclude all representations and warranties relating to the transfer services that you have booked through us to the fullest extent permitted by law.
12.4 Our liability to each passenger, except in cases involving death or personal injury, shall be limited to a maximum of twice the cost of each passenger’s booking for the transfer services.
12.5 Nothing in these terms and conditions excludes or limits:
- our liability to you for any death or personal injury resulting from our negligence;
- any of your other statutory rights as a consumer that cannot be excluded or limited
13. Complaints
Resorthoppa take all customer service matters very seriously. If you experience a problem during your holiday, please inform the relevant supplier. If your complaint is not resolved locally, we ask that you contact Resorthoppa in writing within 28 days of the date of the transfer so that any issues can be investigated. Details must be received either by fax or email at customerservice@resorthoppa.com. All feedback must be received in writing and no verbal statements can be accepted. We do endeavour to resolve any complaints received in writing within 28 days where possible.
14. Travel Insurance
We consider travel insurance and “supplier failure” insurance to be essential and strongly advise you to arrange for appropriate travel insurance to cover you for a comprehensive range of events including cancellation, baggage loss, accidents and health issues whilst you are away. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We strongly advise you to read the policy details carefully and to take them with you on your holiday.
15. Severability
If any provision or part of a provision, of these terms and conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part-provision will be struck out of these terms and conditions and the remainder of these terms and conditions will apply as if the offending provision or part-provision had never been agreed.
16. Assignment
You may not transfer any of your rights or obligations under these terms and conditions without our prior written consent. We may transfer any of our rights or obligations under these terms and conditions without your prior written consent.
17. Privacy
We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. We can provide a copy of our Privacy Policy upon request or alternatively please refer to the Website.
18. Conflict with the Supplier's Booking Conditions
If there is any conflict between these terms and conditions and the supplier’s and/or travel agent’s booking conditions, then these terms and conditions shall prevail.
19. Governing law and jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the English courts
